Pumps' Perplexities

It is widely believed that Wal-Mart does EVERTHING right
and in doing so makes a lot of money and is the best company
in the world to shop in.......WRONG.......

You see Wal-Mart has this self-serve "check out" lane......
You scan your own items, package your own items and
process your own credit card or cash transaction.......(Needless
to say you get no discount for saving them the time and
trouble of not having to hire a "check-out clerk").......But
this is another story.......

Here it is Black Friday, the start of Christmas shopping, and
you go to Wal-Mart to buy one packaged electronic type of item
valued at $40.......No big deal, unless you try to use the "self-
serve check-out" line with an electronic "prepackaged" item......

As soon as you "scan" the "barcode" on the package and
prepare to "swipe" you credit card, the "check-out screen"
on the counter says, "Please wait for customer service
assistance.".........Now there is a delay to await the arrival
of a "non friendly" human who has to punch in some secret
"validation code" into the computer so you can continue
the transaction.........Once the human leaves the computer,
there is no direction as to what to do next in order to
complete the purchase.......(The line behind you forms.)......

What is the sense of having a "self-serve" fast "check-out"
line in a store if you need some to process the sale.......
That is a true "conundrum"........Make them hire more
cashiers.........Pumps